FAQ

Answers on testing, storage, shipping and support.

Are the products tested?

Yes — batches are tested for purity via HPLC and identity via mass spectrometry through Janoshik Analytical, an independent lab. Results are published so you can verify them yourself.

Where can I find a Certificate of Analysis (COA)?

COAs are listed right on the product page for tested batches, and also saved in your account once you've ordered.

What's the best way to store these compounds?

They arrive freeze-dried and shielded from light, so no refrigeration is needed during shipping. For longer-term storage, keep them at –20°C away from light — check the product page for specifics on your item.

How quickly do orders go out?

Items in stock are packed and shipped the same or next business day, and you'll get tracking as soon as it's dispatched. Need it faster? Expedited shipping is available at checkout.

Is my order shipped discreetly?

Yes. Everything goes out in plain, unbranded, tamper-evident packaging — nothing on the box hints at what's inside.

Do you have wholesale or bulk pricing?

We do, for labs, clinics, and resellers — think volume discounts, batch COAs, and payment terms for accounts that qualify. Get in touch with us to set it up.

Are these products meant for human or animal use?

No — strictly for in-vitro laboratory research. Not a drug, food, or cosmetic product. You'll need to confirm you're purchasing as a qualified researcher.

What's your return policy?

Since these are research chemicals, once an order ships, the sale is final. If something arrives damaged or wrong, let us know within 7 days and we'll sort it out.

Support

Talk to a human

How fast can I expect a reply?

Our support team usually gets back to you within minutes during business hours. If it's urgent — an order issue that needs immediate attention — just start your message with "URGENT."

How do I track my order?

Send us your order number in chat and we'll pull up the tracking for you. You'll also get an automatic email notification once your order ships.

My order arrived damaged, or it's the wrong item — what now?

Reach out right away with your order number and a photo of the issue. We'll sort out a replacement or refund as fast as we can.

Can you help with reconstitution?

Yes — our team can walk you through reconstitution for any peptide in our catalog. Just let us know which one in chat.

Can you help me pick products for my research?

Sure, tell us what you're working on and we'll point you to the peptides that fit.

How do I get the Certificate of Analysis (COA) for my order?

Send us your order number or the product name in chat, and we'll send over the COA for tested batches.

My payment didn't go through — what should I do?

Usually switching to a different card or payment method fixes it. Still stuck? Message us and we'll help figure out what's going on.